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Surveys and feedback, with AI

Know what your customers think.And what to do next.

Rilevo brings ready-made surveys, AI analysis and custom reports into one platform. For banks, market research firms, NGOs and any organization that wants to hear the people it serves.

Talk to us See the platform
  • In our cloud or on your servers
  • In English and Portuguese
  • Billed in meticais or US dollars
This week's responses1,248
App3/10

“The transfer took two days to arrive.”

Branch QR4/10

“I waited almost an hour to be served.”

E-mail9/10

“My account manager sorted it all in one call.”

AI summaryExample

Customers praise the personal service, but branch waiting time is the main complaint — especially in Beira.

Top themes
Waiting time38%
Service27%
App and transfers21%
 
  • Positive46%
  • Neutral18%
  • Negative36%

Used by teams in

  • Banking and insurance
  • Market research
  • NGOs and development
  • Public sector
  • Healthcare
  • Retail and e-commerce
Templates

Pick a template. See it before you publish.

Templates for every team and industry, with a live preview beside them. Adjust the wording, colours and logo, then publish.

Start from scratch

Create a survey without a template.

Import from Qualtrics

Turn a Qualtrics export (.qsf) into a draft survey.

Preview
Required

How likely are you to recommend our company to a friend?

012345678910
Not at all likelyExtremely likely

Powered by Rilevo

Builder

Every survey with your brand and your rules.

Customise the look, decide which question comes next and make sure answers arrive right. No code needed.

Look

In your brand's colours.

Choose the main colour, the button style, the corners, the background and the logo. The survey looks like yours, on every channel.

Brand colour
Corners
Background

How would you rate today's service?

12345
Very poorExcellent
Next

Powered by Rilevo

Logic

The next question depends on the answer.

Skip questions, show questions only to the people they concern and end the survey in the right place.

Validation

Right answers the first time.

Make questions required and check the format: e-mail, phone, number, dates and the minimum or maximum length of text.

Many question types

Single or multiple choice, scales, NPS, text, dates, files, matrices, ranking and contact details.

Several languages

The same survey in English and Portuguese, and everyone answers in their own language.

Hidden fields

Pass data you already know through the link, such as the branch or segment, without asking again.

Variables and scores

Add points across answers to calculate results, profiles or risk levels.

Answers in the next question

Use an earlier answer in the wording: “Why did you rate the Beira branch 4?”

Endings and limits

Custom closing messages, redirects, a closing date and a response limit.

Platform

Everything you need to listen, understand and act.

From the first survey to the board report, with no spreadsheets in between.

Built-in AI

AI reads every comment for you.

It summarises thousands of open answers, groups them by theme and measures sentiment. You learn what customers say without reading it all by hand.

Custom reports

The reports your management asks for.

Choose the charts, filter by region, channel or product, and combine data from several surveys and files. Each team sees its own.

Targeting

Ask the right people, at the right time.

Show the survey when someone opens a page, clicks a button or is about to leave. Choose who sees it by segment, product or any other attribute.

Channels

One survey, everywhere your customers are.

Build it once and show it in your app, on your website, behind a link or inside an e-mail. Every answer lands in the same place.

Metrics

Measures everyone understands.

NPS, CSAT and CES are the measures customer experience teams use worldwide. Behind the acronyms are three simple questions.

NPSNet Promoter Score

Measures loyalty

“Would you recommend our company to a friend?”

0 to 10

Shows how many customers speak well of you and how many speak badly. Ideal for tracking the relationship over time.

CSATCustomer Satisfaction

Measures satisfaction

“Were you satisfied with today's service?”

1 to 5

Rates one specific moment: a branch visit, a delivery, a call.

CESCustomer Effort Score

Measures effort

“Was it easy to sort out your request?”

1 to 7

Shows where processes make life hard for customers — and where they may give up.

In practice

One customer journey, from the first day to the last.

An example of how a bank can use Rilevo throughout the customer relationship.

  1. 01 Day 1

    The customer opens an account in the app

    Welcome surveyApp

    Was it easy to open your account?

    12345
  2. 02 2 weeks later

    First card payment

    E-mail with the first questionE-mail

    How is your experience going?

  3. 03 Before leaving

    Asks to close the account

    Exit surveyApp

    What made you close your account?

    FeesServiceSwitched banks

Every answer lands in the same report, and AI summarises the reasons at each stage.

Solutions

One platform, many ways to listen.

Customer experience

Find what drives customers away — and fix it.

Measure satisfaction at every step of the journey, find the friction points and track whether changes work.

  • Surveys after every interaction
  • Negative answers highlighted by theme
  • Trends by channel and region
Market research

Run research on data you own.

Concept tests, brand awareness and consumer profiles, with conditional logic and export for analysis.

  • Questionnaires with logic and branching
  • Answers from several studies in one place
  • Reports ready for the end client

By industry

Banking and insurance

Account opening, branches, app and complaints, with the rigour compliance demands.

NGOs and development

Hear beneficiaries and donors, and show the impact of projects with data.

Public sector

Citizens' views on public services, organised for decisions.

Healthcare

Patient experience in every appointment, stay or facility.

Retail and e-commerce

Store and online feedback side by side, at every touchpoint.

Telecoms and services

Thousands of customers a month, linked to contracts, bills and support requests.

For banks

Ready for what a bank demands.

Banks need to hear their customers without making exceptions on security. Rilevo was built for that.

Where banks start

  1. Satisfaction after account opening
  2. Branch rating by QR code
  3. App and digital banking experience
  4. Complaint follow-up
  5. Recommendation by customer segment

What your security team will ask

Sign in with the company account

SSO with Entra ID, Okta or another provider, and two-factor authentication.

Everyone sees what they should

Permissions per team and area, with owner, manager and member roles.

Everything recorded

Who signed in, what they changed and what they exported, ready for audit.

On your servers, if you want

On the Enterprise plan, Rilevo can run in your data center.

Your choice

Start today. Decide later where the data lives.

In our cloud

No servers, no technical team.

We take care of hosting, updates and security. Your team only has to create surveys.

Essential and Professional plans
On your servers

For those who need the data in-house.

For banks and regulated organizations. We install it and stay with your team until the first survey.

Enterprise plan
FAQ

What people ask us.

What is Rilevo?

A platform to create surveys, collect answers on several channels, analyse them with AI and share reports with the right teams.

Do I need a technical team?

No. On the Essential and Professional plans, Rilevo runs in our cloud: create an account and start. Only on Enterprise, if you want the data on your servers, will your IT team be involved.

What are NPS, CSAT and CES?

Three measures used worldwide. NPS measures loyalty (“would you recommend us to a friend?”), CSAT measures satisfaction with a specific moment and CES measures the effort a customer needed to get something done. Rilevo calculates them for you.

What survey templates are there?

Templates for customer experience, banking, market research, NGOs and internal teams. All of them can be adjusted, you can build your own from scratch, and you can import surveys from Qualtrics.

What does the AI do?

It reads open answers, groups them by theme, measures sentiment and writes summaries. You understand what customers say without reading thousands of comments.

Does it work with our Active Directory or Entra ID?

Yes. Rilevo connects to any identity provider through OIDC or SAML, including Microsoft Entra ID, Okta, Google Workspace and Keycloak.

How does pricing work?

Every plan is quoted after a short conversation about what you want to measure and how many teams will use Rilevo. Billing is annual, in meticais or US dollars.

Can we try it before deciding?

Yes. We prepare a demonstration with your use cases.

Contact

See Rilevo with your own use cases.

Tell us what you want to measure. We answer within two business days with a proposal and a date for the demonstration.

  • A demonstration with your use cases
  • A proposal in meticais or US dollars
  • Help designing your first surveys